Help > Support

Local bank transfer

Credit card

Payment via Credit card and Debit Card requires a minimum top up amount of S$20,

3% transaction charge applies.

Paypal

Additional 3.9% of the transaction amount plus S$0.50 per transaction will be charged by PayPal.

Payment verification

After you have done the transfer on ATM or respective i-banking page, you will need to submit the topup request form on 65daigou's website. You will enter the transaction reference number which is given by your bank, exact amount, date & time for our finance team to verify.


Normally payment verification will be done within hours. To fasten the process, you are advised to set your i-banking "my initial" as your 65daigou's user id and avoid whole number like 100, 200, use 100.02 or 200.01 instead.

Storage

In China/ Taiwan/USA Warehouse:
we offer 30 days of free storage while waiting for your BUY-FOR-ME orders to arrive for consolidation . If your 1st order was arrived 30 days ago, all the orders arrived within the 30 days will have to be shipped out first. Your new orders can be then consolidated into another parcel within 30 days. For items held at warehouse for more than 3 months, it will be considered abandoned. 65daigou has the right to dispose it without further notice.
In Singapore Warehouse:
we offer 14 days of free storage upon your parcel arrives in Singapore. Uncollected parcel will be charged for S$1.00 per day for every 10kg. For parcel uncollected for more than 3 months, it will be considered abandoned. 65daigou has the right to dispose it without further notice.

Insurance

65daigou offers insurance for your valueable items against loss,damage during shipment and all other problems under inspection coverage. Please take note certain problems not covered by inspection.

The insurance cost is 3% of the total value of item cost (including domestic shipping fee). The compensation includes:

○ Full amount of item cost

○ International shipping fee and agent fee, not more than 50% of item cost

So the compensation is capped at 1.5 times of the product cost, limited to S$2000. For items without insurance purchased, 65daigou offers free compensation up to S$100 per parcel

Eg. In unfortunate case,the parcel is lost or damaged

Product cost
(S$)
Shipping fee
(S$)
Agent fee
(S$)
Total cost
(S$)
Actual refund
(S$)
w/o insurance width insurance
400.00 30.00 25.80 455.80 100.00 455.80
260.00 150.00 24.60 434.60 100.00 390.00
50.00 8.00 3.48 61.48 61.48 61.48

*capped at 1.5times of the product cost(1.5*$260=$390)

*Limitation and exclusions:

For fragile items,insurance doesn't cover damages caused by insufficient or unsuitable packing.

*Basis of loss settlement for SHIP-FOR-ME forwarding service.

Cover is limited to the declared value,replacement cost,invoice value or actual cash value whichever is the lowest. Evidence may be requested to substantiate the declared value in the event of a claim.

On-Time Shipment Guarantee

More than 98% of 65daigou parcels will arrive at Singapore warehouse on or before ETA date. To assure you the shipment will arrive on-time, we now promise shipping fee refund for all late parcels. This applies to all parcels shipped out from China & Taiwan from 6/12/2013 onwards.

Express/Economy
Air Shipment
Sea Shipment Compensation
parcel arrives
later than ETA
date for
1 day 1 day 30% shipping fee
7 days 14 days 100% shipping fee
14 days 21 days considered parcel lost

For delays due to known disastrous weather condition like typhoon, flood, haze, etc; or delays due to government, policy, custom's orders, the compensation may not apply.

Refund

Taobao is the world's largest C2C online store. Many taobao sellers are individuals and some of them are amateurs.Occasionally they may make mistakes when handling the orders,sending wrong quantity,size or design. Once your orders arrive at 65daigou's China warehouses,we will check quantity,size,color,design of the orders and obvious visual defects. Normally more than 90% of the mistakes can be caught in China and settled directly with the sellers to save your loss. Nevertheless,some may skip our inspection or get damaged during international transportation and delivered to you.

65daigou offers a worry-free warranty policy to cover these issues. For problems under inspection coverage,compensation or exchange will be offered. Please take note that quality,authenticity or functionality related issues are not covered.

Wrong items:If the items you received are of wrong quantity,size,color or design,please take a photo with the order number and a short description;email us within 3days upon receipt.

Damaged items:If the items you received are found to have damages or defects,please take a photo with the order number and a short description;email us within 3days upon receipt.

Missing items:All orders are supposed to come with 65daigou's order number labels. Sometimes orders may be packed closely together and difficult to see,if you find the order number label,the item should be inside. If both the item and other number label are missing,you can tell us the missing order number,email us within 3 days upon receipt.

The after-sale email address is service@65daigou.com ,we will reply you within 3-5 working days after checking with our team and sellers. The compensation for wrong items or missing items is up to the full insured value. The compensation for damaged items depends on the severity of the damages and up to the full insured value. You are advised to check inspection coverage session.

Return code will be issued for approved return/refund case. Please make sure to let our staff know the return code when returning items, items returned without the code will not be accepted. Return code is valid for 2 months upon issue.

Inspection Coverage

Taobao is the world’s largest C2C online store. Many Taobao sellers are individuals and some of them are amateurs. Occasionally they may make mistakes when handling the orders. Once your orders arrive at 65daigou’s China warehouse, our staff will do a basic inspection to catch some obvious mistakes. Normally more than 90% of the mistakes can be caught in China and settled directly with the sellers to save your loss.

Problems covered by our basic inspection: quantity, color, size, design and obvious visual defects.

Problems NOT covered: Product quality, authenticity and functionality related issues; items in sealed packaging; the packaging box/material itself; free gifts; items smaller than 2.5cm, etc.

More elaboration with some examples:

Quantity - We will check the quantity received against the quantity you ordered. For bulk purchase, quantity check is to 90% accuracy.

Color - We will check the general color of the items. Variants in colors are considered the same and not covered. For example, light pink, hot pink and baby pink are all considered pink. See examples.

Size - We will check the label on the items received against the size indicated in your order remark. If there’s no label on the items or the size is measured in a different way, we will assume it’s correct.

Design - We will check the design against the one shown on seller’s webpage. For difference which is very marginal, our basic inspection may not be able to spot the difference, so it’s not covered. See examples.

Obvious defects - major obvious defects like big stain, scratches, tears, holes, dents and damages will be spotted and covered in our basic inspection service, but those products with a poor quality, small defects, and unobvious defects are not covered. See examples.

Packaging - Damages on product packaging are not covered in our refund policy. If the items are gifts or for re-sale and extra protection on packaging is needed, it can be requested in the order remark. If certain product packaging like shoe boxes are wished to be removed to save international shipping fee, it can also be requested in the order remark.

Return

For those issues not covered in our inspection, you can negotiate with the seller for a solution by yourself or through us.If you need to ship the items back for refund, exchange or repair, you can either ship back by yourself or through us. To ship back on your behalf, we charge S$8 for every 500g or below from Singapore to China.

Please take note, we can't ship branded items, battery, liquid, other sensitive items or items that are restricted for import by China customs. We have the right to deny items that may potentially cause custom clearance problems. We only accept items purchased through us.

About 65daigou Membership
Member Level Normal VIP SVIP
Agent Fee 8% 6% 4%
Partnershop rebates × 1/2 SVIP rebates All the rebates
Partnershop free domestic shipping ×
Upgrade Criteria After free registration. Single purchase more than S$300, or total purchase more than S$600 within 3 months Single purchase more than S$1000, or total purchase more than S$2000 within 3 months

The amount spent excludes shipping & agent fee, as well as cancelled orders.

Single purchase means one single check out payment. After you have checked out more than S$300 or S$1000 orders, if some of them are found to be out of stock, you can submit some new orders to replace, as long as the original orders and replacement orders are shipped together in one parcel and total amount exceeds S$300 or S$1000, it will still be considered as a single purchase and thus qualified for the membership promotion.

VIP and SVIP will be promoted after orders at complete status. If your 1st batch of orders is more than S$300, you will get your membership promoted after receiving them successfully and receive an email notification. After that, you will start to enjoy the discounted agent fee charge when your ongoing orders or new orders arrive.

Credits

65daigou credits can be used to redeem vouchers to pay for agent fee. 100 credits are equivalent to S$1.00

Get 100 credits for every new sign up.

Get 1 credit for every dollar of the products you purchased via 65daigou.

Get 10 credits for each review you give after you receive the parcel.

Get 500 credits after your introduced friend finish their first purchase.

Sometimes on our website or facebook page, we may have special promotions and events for you to earn extra credits

Voucher

To use the voucher, you need to login your account on 65daigou website, redeem the voucher first. When you arrange delivery, you must choose to use the voucher. As the final bill will be generated after that, so if you miss this step, you will not be able to use the voucher for this parcel.

All credit points are redeemable for 65daigou vouchers. 100 credit points are equivalent to S$1.

65daigou voucher can be used to offset AGENT FEE only.

Normal member can redeem 65daigou cash voucher with S$10 face value.

VIP member can redeem 65daigou cash voucher with S$10/S$20 face value.

SVIP member enjoys the privilege to redeem 65daigou cash voucher with S$5/S$10/S$20/S$30 face value.

65daigou voucher is not exchangeable to cash or converted to Prepay balance or converted back to credit points.

Each 65daigou voucher expires in 30 days upon redemption; expired voucher is not allowed to be converted to credit points.

Only one voucher can be used for each service payment. There will be no refund if the face value of 65daigou voucher is more than the agent fee payable.

65daigou reserves the right to explain and amend terms and conditions.

Coupon Code

Coupon codes cannot be applied to parcels if payment for your parcels has been generated.

Coupon codes cannot be combined with other promotions.

Coupon codes are not transferable or redeemable for cash or credit.

65daigou reserves the right to explain and amend terms and conditions.

Partner Shop Rebates

SVIP customers are entitled to all the rebates while VIP customers are able to enjoy half of the rebates. Unfortunately, there is no rebates offered to normal members.

Rebates will be refunded to individual’s prepay account upon completion of each order. Refunded rebates amount is able to be used for purchase items, shipping fee and agent fee. However, no withdrwal is allowed.


On top of that, we do offer free domestic shipping on purchase from some of our selected partner shops. System will automatically prompt for 0 domestic shipping fee to all of our SVIP and VIP customers upon placing of orders.

Terms & Conditions:

65daigou reserves the rights to adjust rebates of partner shops without prior notice.

65daigou would change partner shops on regular basis without prior notice. However, rebates will not be affected for ongoing orders.

Special discounted items do not entitle rebates.

All other rights reserved.

Import To: Export From:

Prohibited items for import to Singapore include,but are not limited,to the following:

Articles, publications of a pornographic or obscene nature

Animals

Antiques (breakable and/or fragile)

Asbestos

Bullion

Currency

Chewing gum

Chewing tobacco and imitation tobacco products (e.g. electronic cigarettes, etc)

Cigarette lighters in shapes of pistols or revolvers

Controlled drugs and psychotropic substances

Explosives, poisons, radioactive material, compressed gas, corrosive, firearms, flammables and any item which by its nature can potentially cause damage to other items or expose regulatory and customs officers to injury.

Endangered species of wildlife and their by-products

Firecrackers

Firearms, parts thereof and ammunition

Furs

Fishes and fishery products (including fin fish, crustaceans and molluscs)

Hazardous or combustible materials (as defined in IATA Regulations)

Human remains, including ashes

Jewelry, precious metals and stones

Laser pointers (Requires appropriate licenses from NEA)

Medical samples (e.g. biological/diagnostic specimens, blood, urine, bodily fluids, etc)

Meat or animal extracts

Narcotics (illegal)

Processed egg

Pets

Perishable foods

Reproduction of copyright publications, video tapes, video compact discs, digital video discs, laser discs, records or cassettes

Seditious and treasonable materials

Supplements claim to diagnose, treat, cure or prevent animal diseases.

Seed/life plant (Requires phytosanitary certificate from the country of origin and an import permit from AVA)

Visual media (films, video tapes, discs) that are banned in Singapore by the MDA (Please refer to MDA's Media Classification database to determine whether a product is banned)

Prohibited items for export from USA include,but are not limited, to the following:

Any type of standalone batteries

Any additional battery/batteries that is packed in the same package but separated from the device

Alcohol products and beverages

Counterfeit goods

Diamonds

Electronic device which contains battery purchased from ebay/ individual seller

Engine oils / essential oils

Fuels, gasoline and gas torches

Flammable and toxic content products (e.g. Products with Minoxidil, zinc oxide, Rosemary Oil and etc)

Firearms (or parts thereof)

Infectious substances

Lighters with fuel and lighter fluid

Magnets

Munitions of war

Meat or animal extracts

Nail polish and nail polish removers

Narcotic drugs

Pornographic materials

Perishable foods

Precious metals and Gemstones

Paper currency, coins, credit cards and cheques

Perfumes, colognes, eau de toilette and fragrance sprays

Radioactive materials

Sprays, aerosol cans and compressed gas cylinders

Sanitizers

Turpentine and paint thinner

Weapons (swords / knives / guns etc.

This list may be updated from time to time. Please contact us for any enquiry.

Prohibited items for export from China include,but are not limited, to the following:

Item Type Examples Reason for phhitition
Various potent poisons, biochemical products, and infectious materials E.g.: Anthrax, dangerous bacteria, pharmaceutical waste, pesticides, thallium, cyanide, dioxins, DDT, chlordane, ractopamine, ractopamine hydrochloride, arsenic, tear gas, white crystals, powder, pastes "Schedule of Controlled Psychotropic Drugs" Part III, "Schedule of Banned or Severely Restricted List of Toxic Chemicals in China"
Addictive narcotics and psychotropic items E.g.: Drugs, opiates (including poppy shells, flowers, buds, leaves, etc.), morphine, cocaine, heroin, marijuana, methamphetamine "Schedule of Controlled Psychotropic Drugs"
Items prohibited for circulation or transportation by national laws E.g.: Artefacts, controlled items such as knives, antiques, various weapons, toy and replica weapons (such as Airsoft), ammunition, national currency (cash), securities, counterfeit currency and securities, raw plasma, prison-made goods Reference statutes: "Cultural Relics Protection Law", "Schedule of Sharp Implements Controlled by the Ministry of Public Security", "People's Republic of Firearms Control Act", "Civilian Explosives Safety Regulations"
Goods with content that is harmful to the politics, economy, culture and morality of China (e.g., Falun Gong), items associated with state secrets, products and packaging that contravene the "One China" principle. E.g.: Periodicals, books, images, publications, audiovisual material, computer hard drives and CDs, etc., that contain reactionary, obscene, indecent or Falun Gong material, etc. E.g., media such as CDs and DVDs, magnetic tapes and video cassettes Reference statutes: The Constitution, "Criminal Law", "State Secrets Law of the People's Republic of China", etc.

This list may be updated from time to time. Please contact us for any enquiry.

  • Neighborhood Collection Point
  • MRT Collection Point
  • Office/Warehouse Self Collection

Hotlines Support:

※ Mon-Sat 10am-6pm: 6567 8880 (All enquiries)

※ Mon-Sat 6pm-11pm: 6305 9663 (Enquiries during your collection/delivery)

○ MRT Collection till 8pm

○ Warehouse Self Collection till 9pm

○ Neighbourhood Collection till 10pm

○ Home delivery till 11pm

Neighborhood Collection

Free of charge (only for parcels < 10KG)
Please take note that there will be no waiting for late comers, those who missed the time slot will have to re-arrange another collection date. The collection request cut-off time is 8:00 for Saturday, 12:00 for Monday, Tuesday, Wednesday, Thursday & Friday.

Queenstown/Bukit Merah Postal code Every Monday
A Blk 89 Tanglin Halt Rd / Near to Long John Silver's 141089 18:30 - 18:45
B Blk 181 Stirling Road / Next to Queenstown MRT 140181 19:05 - 19:20
C Blk 76A Redhill Rd / Opposite to Redhill MRT 151076 19:40 - 19:55
D Blk 19 Jalan Membina / Near to Tiong Bahru MRT exit A 163019 20:15 - 20:30
E Blk 8 Telok Blangah Crescent / Behind Giant Supermarket 090008 20:50 - 21:05
F Blk 66 Telok Blangah Dr / Near to NTUC 100066 21:20 - 21:35
Seng Kang Postal code Every Monday
A Blk 319A Anchorvale Drive / Beside 7-11 541319 18:00 - 18:15
B Blk 123C Rivervale Drive / Opposite Rivervale Plaza 543123 18:30 - 18:45
C Blk 272D Sengkang Central / Near to Buangkok MRT 544272 19:00 - 19:15
D Blk 292B Compassvale St / Next to Compassvale Primary School 542292 19:30 - 19:45
E Blk 197 Rivervale Drive / Beside Rivervale Mall 540197 20:00 - 20:15
F Blk 223D Compassvale Walk / Next to Seng Kang Primary School 544223 20:30 - 20:45
G Blk 436C Fernvale Rd / Next to Fernvale LRT 793436 21:00 - 21:15
Seng Kang Postal code Every Wednesday
A Blk 319A Anchorvale Drive / Beside 7-11 541319 18:00 - 18:15
B Blk 123C Rivervale Drive / Opposite Rivervale Plaza 543123 18:30 - 18:45
C Blk 272D Sengkang Central / Near to Buangkok MRT 544272 19:00 - 19:15
D Blk 292B Compassvale St / Next to Compassvale Primary School 542292 19:30 - 19:45
E Blk 197 Rivervale Drive / Beside Rivervale Mall 540197 20:00 - 20:15
F Blk 223D Compassvale Walk / Next to Seng Kang Primary School 544223 20:30 - 20:45
G Blk 436C Fernvale Rd / Next to Fernvale LRT 793436 21:00 - 21:15
Seng Kang Postal code Every Saturday
A Blk 319A Anchorvale Drive / Beside 7-11 541319 10:00 - 10:15
B Blk 123C Rivervale Drive / Opposite Rivervale Plaza 543123 10:30 - 10:45
C Blk 272D Sengkang Central / Near to Buangkok MRT 544272 11:00 - 11:15
D Blk 292B Compassvale St / Next to Compassvale Primary School 542292 11:30 - 11:45
E Blk 197 Rivervale Drive / Beside Rivervale Mall 540197 12:00 - 12:15
F Blk 223D Compassvale Walk / Next to Seng Kang Primary School 544223 12:30 - 12:45
G Blk 436C Fernvale Rd / Next to Fernvale LRT 793436 13:00 - 13:15
Woodlands/Admiralty Postal code Every Tuesday
A Blk 365 Woodlands Ave 5 / Opposite to Civic Centre 730365 18:30 - 18:45
B Blk 549 Woodlands Dr 44 / Opposite to Vista Point 730549 19:00 - 19:15
C Blk 899C Woodlands Dr 50 / Opposite to 888 Plaza 732899 19:30 - 19:45
D Carpark Behind Woodlands North Plaza 730884 20:00 - 20:15
E Blk 723 Woodlands Ave 6 / Opposite to Kou Fu 730723 20:30 - 20:45
F Blk 680 Woodlands Ave 6 / Carpark between 中华医院 & CC 730680 21:00 - 21:15
G Blk 341B Sembawang Close / Opposite to Sun Plaza (Xin Wang HK Café) 752341 21:30 - 21:45
Woodlands/Admiralty Postal code Every Friday
A Blk 365 Woodlands Ave 5 / Opposite to Civic Centre 730365 18:30 - 18:45
B Blk 549 Woodlands Dr 44 / Opposite to Vista Point 730549 19:00 - 19:15
C Blk 899C Woodlands Dr 50 / Opposite to 888 Plaza 732899 19:30 - 19:45
D Carpark Behind Woodlands North Plaza 730884 20:00 - 20:15
E Blk 723 Woodlands Ave 6 / Opposite to Kou Fu 730723 20:30 - 20:45
F Blk 680 Woodlands Ave 6 / Carpark between 中华医院 & CC 730680 21:00 - 21:15
G Blk 341B Sembawang Close / Opposite to Sun Plaza (Xin Wang HK Café) 752341 21:30 - 21:45
Jurong West Postal code Every Tuesday
A Behind NTU Canteen 2, beside Giant Supermarket (Students Walk) 639548 18:00 - 18:15
B Blk 836 Jurong West St 81 / Opposite to Nanyang Community Club 640836 18:30 - 18:45
C Carpark behind Prime Supermarket (Gek Poh Shopping Centre) 640763 19:00 - 19:15
D Carpark at Sheng Siong Supermarket (Jalan Bahar) 649486 19:30 - 19:45
E Blk 649A Jurong West St 61 / Beside Pioneer MRT bus stop 641649 20:00 - 20:15
F Blk 689 Jurong West Central 3 / Opposite to Jurong Point Taxi Stand 640689 20:30 - 20:45
G Blk 210 Boon Lay Place / Between Boon Lay Shopping Centre & CC 640210 21:00 - 21:15
H Blk 501 Jurong West St 51 / Carpark behind 7-11 & KFC 640501 21:30 - 21:45
Jurong West Postal code Every Thursday
A Behind NTU Canteen 2, beside Giant Supermarket (Students Walk) 639548 18:00 - 18:15
B Blk 836 Jurong West St 81 / Opposite to Nanyang Community Club 640836 18:30 - 18:45
C Carpark behind Prime Supermarket (Gek Poh Shopping Centre) 640763 19:00 - 19:15
D Carpark at Sheng Siong Supermarket (Jalan Bahar) 649486 19:30 - 19:45
E Blk 649A Jurong West St 61 / Beside Pioneer MRT bus stop 641649 20:00 - 20:15
F Blk 689 Jurong West Central 3 / Opposite to Jurong Point Taxi Stand 640689 20:30 - 20:45
G Blk 210 Boon Lay Place / Between Boon Lay Shopping Centre & CC 640210 21:00 - 21:15
H Blk 501 Jurong West St 51 / Carpark behind 7-11 & KFC 640501 21:30 - 21:45
Jurong West Postal code Every Saturday
A Behind NTU Canteen 2, beside Giant Supermarket (Students Walk) 639548 14:15 - 14:30
B Blk 836 Jurong West St 81 / Opposite to Nanyang Community Club 640836 14:45 - 15:00
C Carpark behind Prime Supermarket (Gek Poh Shopping Centre) 640763 15:15 - 15:30
D Carpark at Sheng Siong Supermarket (Jalan Bahar) 649486 15:45 - 16:00
E Blk 649A Jurong West St 61 / Beside Pioneer MRT bus stop 641649 16:15 - 16:30
F Blk 689 Jurong West Central 3 / Opposite to Jurong Point Taxi Stand 640689 16:45 - 17:00
G Blk 210 Boon Lay Place / Between Boon Lay Shopping Centre & CC 640210 17:15 - 17:30
H Blk 501 Jurong West St 51 / Carpark behind 7-11 & KFC 640501 17:45 - 18:00
AMK/Serangoon Postal code Every Monday
A Ang Mo Kio 628 Market / Carpark behind 7-11 560630 18:00 - 18:15
B Carpark at Ang Mo Kio Blk162 Market / beside McDonald's 560163 18:30 - 18:45
C Blk 233 Ang Mo Kio Ave 3 / Between Mellben Seafood & Sheng Siong 560233 19:00 - 19:15
D Blk 324 Ang Mo Kio Ave 3 / Opposite to AMK Hub McDonald's 560324 19:30 - 19:45
E Cheng San Centre / Carpark behind S11 food court 560530 20:00 - 20:15
F Blk 448 Ang Mo Kio Ave 10 / Carpark behind McDonald's & Singapore Pools 560448 20:30 - 20:45
G Blk 201 Serangoon Central / Opposite to NEX taxi stand 550201 21:00 - 21:15
H Blk 255 Serangoon Central Dr / Near to NTUC 550255 21:30 - 21:45
AMK/Serangoon Postal code Every Wednesday
A Ang Mo Kio 628 Market / Carpark behind 7-11 560630 18:00 - 18:15
B Carpark at Ang Mo Kio Blk162 Market / beside McDonald's 560163 18:30 - 18:45
C Blk 233 Ang Mo Kio Ave 3 / Between Mellben Seafood & Sheng Siong 560233 19:00 - 19:15
D Blk 324 Ang Mo Kio Ave 3 / Opposite to AMK Hub McDonald's 560324 19:30 - 19:45
E Cheng San Centre / Carpark behind S11 food court 560530 20:00 - 20:15
F Blk 448 Ang Mo Kio Ave 10 / Carpark behind McDonald's & Singapore Pools 560448 20:30 - 20:45
G Blk 201 Serangoon Central / Opposite to NEX taxi stand 550201 21:00 - 21:15
H Blk 255 Serangoon Central Dr / Near to NTUC 550255 21:30 - 21:45
Hougang/Kovan Postal code Every Wednesday
A Blk 542B Serangoon North Avenue 3 / Loading area behind Prime Supermarket 552542 18:00 - 18:15
B Blk 931 Hougang St 91 / Next to Hougang 1 530931 18:30 - 18:45
C Blk 698 Hougang St 61 530698 19:00 - 19:15
D Blk 415 Hougang Ave 10 / Next to Blk 401 coffee shop 530415 19:30 - 19:45
E Blk 851 Hougang Central / Near to Hougang MRT & Bus Interchange 530851 20:00 - 20:15
F Blk 23 Hougang Ave 3 530023 20:30 - 20:45
G Carpark of Heartland Mall / Near to Guardian & Blk 209 Food Market 530209 21:00 - 21:15
H Blk 118 Hougang Ave 1 530118 21:30 - 21:45
Hougang/Kovan Postal code Every Friday
A Blk 542B Serangoon North Avenue 3 / Loading area behind Prime Supermarket 552542 18:00 - 18:15
B Blk 931 Hougang St 91 / Next to Hougang 1 530931 18:30 - 18:45
C Blk 698 Hougang St 61 530698 19:00 - 19:15
D Blk 415 Hougang Ave 10 / Next to Blk 401 coffee shop 530415 19:30 - 19:45
E Blk 851 Hougang Central / Near to Hougang MRT & Bus Interchange 530851 20:00 - 20:15
F Blk 23 Hougang Ave 3 530023 20:30 - 20:45
G Carpark of Heartland Mall / Near to Guardian & Blk 209 Food Market 530209 21:00 - 21:15
H Blk 118 Hougang Ave 1 530118 21:30 - 21:45
Bishan/Toa Payoh Postal code Every Thursday
A Blk 288 Bishan Street 24 / Next to Bishan North Shopping Mall 570288 18:30 - 18:45
B Blk 175 Bishan Street 13 / Opposite to Kuo Chuan Presbyterian Primary School 570175 19:00 - 19:15
C Blk 112 Bishan Street 12 / Opposite to Guang Yang Primary School 570112 19:30 - 19:45
D Blk 107 Lorong 1 Toa Payoh / Near to POSB 310107 20:00 - 20:15
E Blk 154 Lorong 2 Toa Payoh / Beside Toa Payoh MRT exit D 310154 20:30 - 20:45
F Blk 73 Lorong 5 Toa Payoh Car Park Between Blk 71 And Blk 72 310073 21:00 - 21:15
G Blk 210 Market Toa Payoh Lorong 8 / Beside First Toa Payoh Primary School 310210 21:30 - 21:45
Bedok Postal code Every Friday
A Blk 631 Bedok Reservoir Rd / Near to Eunos CC 470631 18:30 - 18:45
B Blk 715 Bedok Reservoir Road / Opposite to Sheng Siong Supermarket 470715 19:00 - 19:15
C Blk 550 Bedok North Avenue 1 / Opposite to McDonald's 460550 19:30 - 19:45
D Blk 27 Chai Chee Rd / Next to NTUC 460027 20:00 - 20:15
E Blk 219B Bedok Central / Opposite to Pizza Hut 462219 20:30 - 20:45
F Blk 34 Bedok South Avenue 2 460034 21:00 - 21:15
G Blk 81 Bedok North Road 460081 21:30 - 21:45
Yishun Postal code Every Friday
A Blk 830 Yishun Street 81 760830 18:30 - 18:45
B Blk 622 Yishun Ring Rd 760622 19:00 - 19:15
C Blk 749 Yishun Street 72 760749 19:30 - 19:45
D 137 Yishun Ring Road / Opposite to Chong Pang Market 760137 20:00 - 20:15
E Blk 292 Yishun Street 22 760292 20:30 - 20:45
F Blk 309 Yishun Ring Road 760309 21:00 - 21:15
G Blk 410 Yishun Ring Rd / Next to Evangel Family Church 760410 21:30 - 21:45
CCK/Bukit Panjang Postal code Every Tuesday
A Blk 637 Choa Chu Kang North 6 / Opposite to Yew Tee MRT (overhead bridge) 680637 18:30 - 18:45
B Blk 546 Choa Chu Kang St 52 (parking lots) / Opposite to Limbang Centre 680546 19:00 - 19:15
C Blk 306 Choa Chu Kang Ave 4 / Next to Bus Interchange (behind DBS bank) 680306 19:30 - 19:45
D Carpark beside Keat Hong LRT 680122 20:00 - 20:15
E Blk 179 Lompang Road / Beside Bukit Panjang Plaza 670179 20:30 - 20:45
F Blk 453 Fajar Road / Near to Fajar LRT 670453 21:00 - 21:15
G Blk 625 Senja Road / Behind NTUC 670625 21:30 - 21:45
CCK/Bukit Panjang Postal code Every Thursday
A Blk 637 Choa Chu Kang North 6 / Opposite to Yew Tee MRT (overhead bridge) 680637 18:30 - 18:45
B Blk 546 Choa Chu Kang St 52 (parking lots) / Opposite to Limbang Centre 680546 19:00 - 19:15
C Blk 306 Choa Chu Kang Ave 4 / Next to Bus Interchange (behind DBS bank) 680306 19:30 - 19:45
D Carpark beside Keat Hong LRT 680122 20:00 - 20:15
E Blk 179 Lompang Road / Beside Bukit Panjang Plaza 670179 20:30 - 20:45
F Blk 453 Fajar Road / Near to Fajar LRT 670453 21:00 - 21:15
G Blk 625 Senja Road / Behind NTUC 670625 21:30 - 21:45
CCK/Bukit Panjang Postal code Every Saturday
A Blk 637 Choa Chu Kang North 6 / Opposite to Yew Tee MRT (overhead bridge) 680637 10:00 - 10:15
B Blk 546 Choa Chu Kang St 52 (parking lots) / Opposite to Limbang Centre 680546 10:30 - 10:45
C Blk 306 Choa Chu Kang Ave 4 / Next to Bus Interchange (behind DBS bank) 680306 11:00 - 11:15
D Carpark beside Keat Hong LRT 680122 11:30 - 11:45
E Blk 179 Lompang Road / Beside Bukit Panjang Plaza 670179 12:00 - 12:15
F Blk 453 Fajar Road / Near to Fajar LRT 670453 12:30 - 12:45
G Blk 625 Senja Road / Behind NTUC 670625 13:00 - 13:15
Pasir Ris/Tampines Postal code Every Monday
A Blk 331 Tampines Street 32 / Oppposite to Watsons 520331 18:00 - 18:15
B Blk 208 Tampines Street 21 521208 18:30 - 18:45
C Blk 475 Tampines Street 44 / Carpark in front of NTUC 520475 19:00 - 19:15
D Blk 271 Pasir Ris Street 21 / Opposite to Supermarket 510271 19:30 - 19:45
E Blk 429 Pasir Ris Drive 6 / Opposite to Food Court 510429 20:00 - 20:15
F Pickup Point of Pasir Ris MRT 519634 20:30 - 20:45
G Carpark of Sheng Siong Supermarket at Elias Mall 519498 21:00 - 21:15
H Blk 740 Pasir Ris Street 71 / Opposite to Pasir Ris West Plaza 510740 21:30 - 21:45
Clementi/Bukit Batok/Bukit Gombak Postal code Every Wednesday
A Blk 28B Dover Cresent / Car Park Behind NTUC 130028 18:00 - 18:15
B Clementi MRT Exit B Car Park 120322 18:30 - 19:00
C Bukit Batok East Community Centre / Car Park behind CC next to Mcdonald 659841 19:30 - 19:45
D Bukit Batok MRT / Car Park next to Mcdonald 650634 20:00 - 20:15
E Bukit Batok West Shopping Center / Car Park behind Mcdonald 650152 20:30 - 20:45
F Bukit Gombak MRT Exit D / Car Park towards Bukit Gombak Stadium 659083 21:00 - 21:15
G Blk 350 Bukit Batok Street 34 / Car Park next to Beauty Garden Park 650350 21:30 - 21:45
Punggol Postal code Every Tuesday
A Blk 266C Punggol Way / Near to Soo Teck LRT 828864 18:30 - 18:45
B Blk 273C Punggol Place / Near to Foodfare Loading area 823273 19:00 - 19:15
C Blk 198 Punggol Field / Near to Cove LRT 820198 19:30 - 19:45
D Blk 128A Punggol Field Walk / Near to Coral Edge LRT 821128 20:00 - 20:15
E Blk 641C Punggol Drive / Near to Kadaloor LRT 823641 20:30 - 20:45
F Blk 622D Punggol Central / Beside Giant Supermarket 820622 21:00 - 21:15
G Blk 602A Punggol Road / Opposite to Sheng Siong Supermarket 821602 21:30 - 21:45
Punggol Postal code Every Thursday
A Blk 266C Punggol Way / Near to Soo Teck LRT 828864 18:30 - 18:45
B Blk 273C Punggol Place / Near to Foodfare Loading area 823273 19:00 - 19:15
C Blk 198 Punggol Field / Near to Cove LRT 820198 19:30 - 19:45
D Blk 128A Punggol Field Walk / Near to Coral Edge LRT 821128 20:00 - 20:15
E Blk 641C Punggol Drive / Near to Kadaloor LRT 823641 20:30 - 20:45
F Blk 622D Punggol Central / Beside Giant Supermarket 820622 21:00 - 21:15
G Blk 602A Punggol Road / Opposite to Sheng Siong Supermarket 821602 21:30 - 21:45
Punggol Postal code Every Saturday
A Blk 266C Punggol Way / Near to Soo Teck LRT 828864 14:45 - 15:00
B Blk 273C Punggol Place / Near to Foodfare Loading area 823273 15:15 - 15:30
C Blk 198 Punggol Field / Near to Cove LRT 820198 15:45 - 16:00
D Blk 128A Punggol Field Walk / Near to Coral Edge LRT 821128 16:15 - 16:30
E Blk 641C Punggol Drive / Near to Kadaloor LRT 823641 16:45 - 17:00
F Blk 622D Punggol Central / Beside Giant Supermarket 820622 17:15 - 17:30
G Blk 602A Punggol Road / Opposite to Sheng Siong Supermarket 821602 17:45 - 18:00

MRT Collection

Free of charge (only for parcels < 8KG)
The collection is outside MRT station. On the collection day itself, you will receive a SMS notification for the exact collection point and the staff’s contact information

Please take note that there will be no waiting for late comers, those who missed the time slot will have to re-arrange another collection date. The collection request cut-off time is 12:00 for Mondays to Fridays, 9:00 for Saturdays.

Date MRT station Time Location
Monday Boon Lay 18:30 - 19:00 Outside Exit A
Outram Park 18:30 - 19:00 Exit B Turn Left to Pearl's Hill City Park
Choa Chu Kang 19:30 - 20:00 BLK303, Turn right at Exit B
Buona Vista 19:30 - 20:00 Exit C, Taxi Stand
Tuesday Bugis 18:15 - 18:45 Outside Exit A
Jurong East 18:30 - 19:00 Outside Exit B
Bishan 19:30 - 20:00 Outside Exit D
Woodlands 19:40 - 20:00 Exit C, Taxi Stand
Wednesday Paya Lebar 18:30 - 19:00 Outside Exit C
Boon Lay 18:30 - 19:00 Outside Exit A
Choa Chu Kang 19:30 - 20:00 BLK303, Turn right at Exit B
Seng Kang 19:40 - 20:00 Exit C, Taxi Stand
Thursday Bugis 18:15 - 18:45 Outside Exit A
Jurong East 18:30 - 19:00 Outside Exit B
Bishan 19:30 - 20:00 Outside Exit D
Woodlands 19:40 - 20:00 Exit C, Taxi Stand
Friday Serangoon 18:00 - 18:30 Outside Exit C
Outram Park 18:30 - 19:00 Exit B Turn Left to Pearl's Hill City Park
Punggol 19:30 - 20:00 Exit C Turn Left to Punggol Central
Buona Vista 19:30 - 20:00 Exit C, Taxi Stand
Saturday Jurong East 11:30 - 12:00 Outside Exit B
Woodlands 12:45 - 13:15 Exit C, Taxi Stand
Seng Kang 14:00 - 14:30 Exit C, Taxi Stand
Tampines 15:00 - 15:30 Exit B, Pick Up Point to Ikea
Bugis 16:10 - 16:30 Outside Exit A
Bishan 17:00 - 17:30 Outside Exit D

Warehouse Self Collection

Woodlands Warehouse
Free of charge (only for parcels < 25KG)
Address: 11 Woodlands Close #03-25,737853 Monday to Saturday: 18:00 - 21:00
The collection request cut-off time is 15:00 on the collection day itself.
Please take note, once Woodlands Warehouse self-collection is arranged, it's unable to change to other collection methods.
Tampines Warehouse
Free of charge (only for parcels < 25KG)
Address: BLK107 Tampines St11, #01-341, S521107
Monday to Saturday: 18:00 - 21:00
The collection request cut-off time is 15:00 on the collection day itself.
Please take note, once Tampines Warehouse collection is arranged, it's unable to change to other collection methods.
Tanjong Pagar Warehouse
Free of charge (only for parcels < 25KG)
Address: 10 Anson Road, International Plaza ,#02-98,079903.
Monday to Friday: 11:00 - 14:00, 17:00 - 20:00; Saturday: 11:00 - 14:00
The cut-off time is 3 PM to arrange collections after 5pm on the same day or any slots thereafter.
Please take note, once Tanjong Pagar Warehouse self collection is arranged, it's unable to change to other collection methods.
Jurong Warehouse
Free of charge (only for parcels < 25KG)
Address: 18 Boon Lay Way, #03-137, 18@TradeHub21, Singapore 609966
Monday to Friday: 11:00 - 14:00, 15:00 - 17:30, 17:30-20:00; Saturday: 11:00 - 14:00
The cut-off time is 3 PM to arrange collections after 5.30pm on the same day or any slots thereafter.
Please take note, once Jurong Warehouse self collection is arranged, it's unable to change to other collection methods.
Tai Seng Service Centre
Free of charge
Address: 136 Joo Seng Road, #06-02, Singapore 368360
Monday to Friday: 10:00 - 19:00
Saturday: 10:00 - 18:00
Sengkang Warehouse
Free of charge (only for parcels < 25KG)
Address: Blk303 Anchorvale Link #01-03, Singapore 540303
Monday to Saturday: 18:00 - 21:00
The collection request cut-off time is 15:00 on the collection day itself.
Please take note, once Sengkang Warehouse self collection is arranged, it's unable to change to other collection methods.

Home Delivery

Flat rate S$5 - for parcels with a total weight less than 8KG
Flat rate S$8 - for parcels with a total weight equal to or more than 8KG
Delivery time slot (Monday to Saturday) :
13:00 to 16:30,cut off payment time 10:00
18:30 to 22:30, cut off payment time 15:30

Important notes:

  • · You can choose the delivery date. We support same day delivery. There will be SMS notification before delivery.
  • · Please make sure to complete payment
    before 10:00 for 13:00 to 16:30 same day delivery slot
    before 15:30 for 18:30 to 22:30 same day delivery slot
    Failure to do so will automatically postpone the delivery to next available date.
  • · The rate is for delivery to residential address on lift accessed floor. We are unable to deliver to army camps, airport, Sentosa Island, Downtown East, Jurong Island, Tuas and other restricted or remote areas.
  • · For bulky parcel more than 70KG, we will try our best to delivery on your preferred date. If there is any change, we will inform you ahead of time.

Defination of Terms

Unless otherwise defined, the following terms shall have the meanings ascribed to them below:

"We" or "Our" or "Us" refers to 65daigou.

"You" or "Customer" means any person or entity accessing the Site and/or using the Services available under the Site.

"Site" means the website and the contents accessible at the URL www.65daigou.com.

"Daigou" refers to the services provided to customers in Singapore, to purchase from overseas.

"Product" or "Shipment" means the goods, freight, parcels or goods purchased by customers on the on-line websites of merchants.

Registration

You must read, agree with and accept all of the Terms and the Privacy Policy, before you may register to become a User.

We strongly recommend that, as you read these Terms, you also access and read the information contained in the other pages and websites referred to herein, as they may contain further terms of use that apply to you as a User.

Registration with 65daigou is free.

Use of the site

You agree to comply with our security verification process.

You may not transfer, sell or disclose your 65daigou account or User ID to another party.

You agree to comply at all times with these Terms and all applicable domestic and international laws, statutes, ordinances and regulations.

You represent and warrant that all information provided to us will be accurate and complete.

While we will use reasonable efforts to include accurate and up-to-date information on the Site, we make no warranties or representations as to the accuracy, timeliness or completeness of any information found on the Site.

We are unable to verify or authenticate any information User provides to us; or

We believe that User's account may have been compromised. We reserve the right to terminate or suspend access to the Site at any time without assigning any reason. We shall not be liable to User or to any other party for any damages, losses, cost or expenses howsoever caused by or arising out of such termination or suspension.

Daigou service

We provide service to help customers in Singapore to buy from overseas. We are not a retailer or reseller of the items ordered in the context of Daigou service.

Only orders placed on the Site will be entertained and we do not accept any orders placed via telephone, e-mail or the electronic chat service on the Site unless otherwise agreed by us.

We do not warrant that the items Users have ordered will be available for purchase and delivery. We will automatically cancel any item ordered if it is:

(1) With ambiguous or insufficient information that is, in our sole opinion necessary to place the order;

(2) Unsuitable to be transported by our freight agents; or

(3) Classified as hazardous material, dangerous goods, prohibited or restricted articles by IATA (International Air Transport Association), ICAO (International Civil Aviation Organization), any applicable government department or other relevant organization e.g. China Export Controls;

User Management

Users will be solely the responsibility of publishing content. User must be in accordance with all applicable local laws, national laws and international legal standards. Users must follow:

(1) Release information must comply with Singapore laws and regulations

(2) Do not use our service for illegal activities.

(3) Do not interfere with or confusion network services

(4) Registered users to comply with all network services using network protocols, regulations and procedures. Users need for their 65daigou acts of service to registered users bear the legal responsibility. If registered users distribute or disseminate reactionary, pornographic or other violation of state law information, we may use the system records to provide evidence for legal purpose. We reserve the right to immediately delete the message without notifying the user.

Limited liability and the end of service

If registered users dissatisfied with their service, users can exercise the following right:

(1) No longer login this site

(2) End users service eligibility.

(3) Notices 65daigou to stop the user's service.

At the same time, 65daigou no longer bear any responsibility and obligation to the user.

Registered users of information storage

All content on this website belongs to 65daigou. Anyone need to reprint any content, you must obtain the authorization from 65daigou. Otherwise it will be considered infringement.

Waiver of liability

(1) The site provides product information, we will try to make sales of goods and merchandise described on the website is consistent. However, since the goods in the course of filming, color differences, computer resolution, and other factors, We cannot guarantee the information and product description is exactly the same, especially for the color difference

(2) Under normal circumstances, 6-15 working days will be taken to complete purchasing service, (this also depends on the "international shipping methods" user opt for). If the user site out of stock, price changes, and timely delivery of goods is not an exception or other irresistible factors, resulting in purchasing not be completed properly, we will communicate with the user in a timely manner. The resulting loss of the user's relevant, 65daigou will not be held responsible.

(3) If the user causes the parcel undelivered, this site will not bear any responsibility.

(4) A member of this website can enjoy the promotion published on the official website, but we have no obligation to ensure the promotion for the user which is aligned offline with the seller.

(5) If the case does not fit in our return policy, the cancellation is not allowed after the order processed.

Confirm


Confirm


Confirm


Prompt information


Warning message

This item already exists.